Refund Policy

1. Our Guarantee

At AlphaGenix™, your satisfaction is our priority. We offer a 60-day money-back guarantee on all purchases. If for any reason you are not satisfied with your order, you may request a full refund of the product purchase price within sixty (60) days of the delivery date.

We believe in our products and want you to experience the results with confidence. This guarantee gives you the time you need to fully evaluate your purchase.

2. Eligibility for Refunds

To be eligible for a refund under our 60-day guarantee:

• Your refund request must be submitted within 60 days of the delivery date (as confirmed by carrier tracking).
• You must contact our support team at support@tryalphagenix.com to initiate the refund process.
• The refund applies to the product purchase price. Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, etc.).
• Refund requests made after the 60-day window has passed will not be honored.

3. How to Request a Refund

Requesting a refund is simple. Follow these steps:

1. Contact Us — Email support@tryalphagenix.com with your order number and the reason for your refund request. Our team typically responds within 24–48 business hours.
2. Receive Your RMA — Once your request is reviewed and approved, we will issue a Return Merchandise Authorization (RMA) number and provide return shipping instructions.
3. Ship Your Return — Send the product back using the provided instructions. Include the RMA number on or inside the package. You are responsible for return shipping costs unless the return is due to our error.
4. Receive Your Refund — Once we receive and inspect the returned item, we will process your refund to your original payment method within 7–10 business days.

4. Return Conditions

4.1 Opened Products

We understand that you need to try the product to evaluate it. You may return opened or partially used products within the 60-day guarantee window. We only ask that you return any remaining product along with the original packaging.

4.2 Unopened Products

Unopened products in their original sealed packaging are eligible for a full refund within the 60-day window. Products must be in resalable condition.

4.3 Multi-Bottle Orders

If you purchased a multi-bottle bundle, you may open one bottle to try the product. To receive a full refund on a multi-bottle order, the remaining unopened bottles must be returned along with the opened bottle (even if partially used). If all bottles have been opened and consumed, refund eligibility will be evaluated on a case-by-case basis.

5. Subscription and Auto-Ship Refunds

If you are enrolled in a subscription or auto-ship program:

• You may cancel your subscription at any time by emailing support@tryalphagenix.com before the next billing date.
• Cancellation will take effect for the next billing cycle. Once a shipment has been processed and dispatched, it is subject to the standard 60-day refund policy.
• Each shipment carries its own 60-day refund window beginning from the delivery date of that specific shipment.
• Refunds for subscription orders follow the same process and conditions described in Sections 3 and 4.

6. Damaged or Incorrect Products

If you receive a product that is damaged during shipping or is not what you ordered:

• Contact us within 7 days of delivery at support@tryalphagenix.com.
• Include your order number and photos clearly showing the damage or the incorrect item received.
• We will send a replacement at no additional cost or issue a full refund including original shipping costs — your choice.
• You will not be required to return the damaged or incorrect product unless we specifically request it.

7. Non-Refundable Items

The following are not eligible for refund:

• Shipping costs on standard returns (unless return is due to our error).
• Products returned after the 60-day guarantee period.
• Products returned without a valid RMA number.
• Products that show evidence of tampering, contamination, or misuse.
• Gift cards or promotional items.

8. Late or Missing Refunds

If you have been approved for a refund but have not received it within the expected timeframe:

• Check your bank account or credit card statement again — some financial institutions take additional processing time.
• Contact your bank or credit card company, as processing times may vary.
• If you've done both and still have not received your refund, contact us at support@tryalphagenix.com and we will investigate.

9. Exchanges

We do not offer direct product exchanges at this time. If you would like a different product, please initiate a return for a refund and place a new order.

10. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving any issue promptly and fairly. Filing a chargeback without first contacting us may result in delays and additional processing fees. If you have any concerns about your order, please reach out to us at support@tryalphagenix.com — we are here to help.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The refund terms in effect at the time of your purchase will apply to that specific order.